Refund & Cancellation Policy

Each club chooses its policy from three tiers, shown to you before payment and in the booking details:

• Flexible: full refund up to six hours before the start time, and fifty percent thereafter up to the start time.
• Moderate: full refund up to twenty-four hours before the start time, fifty percent up to six hours before it, and no refund thereafter.
• Strict: full refund up to forty-eight hours before the start time, and no refund thereafter.

The amount is calculated automatically based on the actual cancellation time and shown to you before you confirm.

Cancellation after the full-refund window is subject to the percentage stated in the club policy shown to you before payment, and may not be refundable in the final windows.

A no-show without prior cancellation is not refundable; the court was reserved for you and could not be offered to others. If documented force majeure prevented your attendance, contact support and we will review your case fairly in coordination with the club.

Amounts are returned to the original payment method through the licensed payment provider, at no additional fee to you:

• We initiate the refund as soon as it is approved and aim for it to reach you within no more than fourteen days; when it appears on your statement may vary by issuing bank.
• In open matches and groups, each participant's share is returned to their own original payment method.
• If you used points or a discount code, the amount actually paid is refunded, and used points are returned to your balance where applicable.

If the club cancels your booking for any reason (emergency maintenance, closure, operational circumstances), your paid amounts are refunded in full regardless of the cancellation policy, or — at your choice — we arrange a suitable alternative slot.

We are committed to notifying you as soon as we know, via notifications and the contact channels registered on your account.

If you notice an amount charged in error or a transaction you do not recognize, contact support within a reasonable time of it appearing, providing the transaction details. We will investigate, inform you of the outcome, and correct any erroneous charge with a full refund.

Refund requests are subject to verification for fraud-prevention purposes, and we may request supporting documents before processing.

No refund is due in the following cases:

• No-show without prior cancellation.
• Cancellation after the windows set in the club policy shown before payment.
• A service that has actually been delivered and completed.
• Denied entry to, or removal from, the facility for violating club rules or safety instructions.
• Any fees or shares expressly stated as non-refundable before payment.

Store products and subscriptions have their own rules under the E-Commerce Law:

• You may withdraw from a product purchase within seven days of receiving it, provided you have not used it; the consumer bears the return cost unless otherwise agreed.
• Excluded from withdrawal: products made to special specifications, and products that cannot be resold for health reasons once opened.
• Defective or non-conforming products are replaced or fully refunded at no cost to you.
• If a product's delivery is delayed more than fifteen days beyond the agreed date without force majeure, you may cancel the order and recover all amounts paid.
• Premium subscription: you can stop renewal at any time, effective from the next cycle; and if you cancel within seven days of starting the subscription without having used its benefits, the amount is refunded in full.

To request a cancellation: from “My Bookings”, select the booking then “Cancel”, and the refund amount will be shown before you confirm.

For help, objections or following up on a refund request: email support@padict.sa or use the in-app Help Center — we will acknowledge your request and inform you of the outcome as soon as possible.

Operating entity: Padict Establishment — Commercial Registration No. 7054906065.