Support
Something wrong with a booking, a payment or your account? Here is how to reach a person, what to have ready so it can be settled on the first reply, and where to take it if we cannot settle it between us.
Open a request in the app
This is the fastest route, and the only one that reaches us already attached to your account and your bookings.
- You get a request number the moment you send it, and the whole conversation stays in one thread.
- Our replies are posted to that thread — open it to read them.
- If a request is closed, you can reopen it from the thread for seven days; after that, open a new one.
You will be asked to sign in first. That is what lets us see the booking or payment you are writing about instead of asking you to describe it.
Email us
If you cannot sign in — or you never created an account — write to support@padict.sa with the details below.
Send it from an address we can reply to, and mention the mobile number or email you use with Padict.
Have this ready
A request that carries these is usually settled in one reply instead of three:
- The mobile number or email you sign in with.
- For a booking: the club and branch, the court, and the date and time — or start the request from “My bookings”, which attaches the booking for you.
- For a payment: the amount, the date it was charged, and the last four digits of the card. Never send a full card number, a card security code, or a one-time sign-in code — we will never ask you for them.
- What you expected to happen, and what happened instead.
- A screenshot, if you have one.
What happens next
- Every request is recorded with a number and a status you can follow in the app: open, in progress, action needed, resolved, closed.
- “Action needed” means we are waiting on something from you — that request does not move until you reply.
- Requests about your personal data are answered within thirty days, as set out in the Privacy Policy.
Specialist channels
- Your personal data — access, a copy, correction, destruction, or withdrawing consent: privacy@padict.sa. The Privacy Policy sets out how each request is handled.
- Legal notices and formal correspondence: legal@padict.sa.
- Clubs, coaches and partnerships: sales@padict.sa.
Cancellations and refunds
To cancel a booking yourself: open “My bookings”, choose the booking, then “Cancel” — the refund amount is shown before you confirm.
If a refund has not reached you, or you are disputing a charge, open a request with the amount and the date and we will trace it.
The rules that decide the amount are in the Refund & Cancellation Policy.
If we cannot settle it
Tell us first — we would rather fix it than have you chase it. If your complaint is still unresolved, you may raise it with the Ministry of Commerce on 1900 or through the “Commercial Report” (Balagh Tijari) app, and then with the competent judicial authority in the Kingdom.
For personal-data complaints, the competent authority is the Saudi Data & AI Authority (SDAIA).
Who you are dealing with
Padict Establishment — Commercial Registration No. 7054906065 · Tax Identification Number 3149356487 · Kingdom of Saudi Arabia.